PRIVACY POLICY

Information you provide directly: When you contact us via phone, WhatsApp, or email, we may collect your name, phone number, email address, service address, and any details you share about your service request.

Information collected automatically: When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and time spent on pages.

Location information: We do not collect precise GPS location data. Your general geographic region may be inferred from your IP address for analytics purposes.

We do not collect: Payment card numbers (we do not process online payments), government ID numbers, or sensitive personal information as defined under applicable law.

We use cookies and similar tracking technologies to improve your experience and understand how visitors use our site.

Google Analytics: We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects data such as pages visited, time on site, and general location (country/region level). This data is processed by Google LLC under their Privacy Policy. Google may transfer this data to servers in the United States.

Your cookie choices: When you first visit our site, you are presented with a cookie consent banner. Analytics cookies are only activated after you provide consent. You may withdraw consent at any time by clearing your browser cookies or using your browser's privacy settings. You can also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track: Our site respects browser Do Not Track (DNT) signals. When DNT is enabled, analytics tracking is not activated.

Our website includes a WhatsApp contact button that links to our business number (787) 922-4040. When you initiate a WhatsApp conversation:

• You are redirected to WhatsApp (operated by Meta Platforms, Inc.), and their Privacy Policy applies to that interaction.
• Any information you share in the WhatsApp conversation (name, address, service details) is used solely to respond to your service inquiry and schedule your appointment.
• We do not share WhatsApp conversation data with third parties except as necessary to fulfill your service request.
• WhatsApp messages are stored on Meta's servers and subject to their data retention policies.

We use WhatsApp for customer communication only — we do not use it for unsolicited marketing messages.

We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their respective privacy policies.

We use the information we collect to:

• Respond to your service inquiries and schedule appointments
• Provide and improve our cleaning services
• Analyze website traffic and usage patterns to improve user experience
• Send service confirmations and follow-up communications (only when you have contacted us)
• Comply with legal obligations
• Protect against fraud and unauthorized use of our website

We do not sell your personal information. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted vendors who assist us in operating our website or conducting our business (e.g., web hosting, analytics), subject to confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, including compliance with Puerto Rico and US federal law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: We may disclose information to protect the rights, property, or safety of LimpioSuAire.com, our customers, or others.

We retain personal information only as long as necessary for the purposes described in this policy or as required by law:

• Contact and service records: Retained for up to 3 years to support warranty claims, service history, and legal compliance.
• Analytics data: Google Analytics data is retained for 14 months by default, as configured in our GA4 property settings.
• WhatsApp messages: Governed by Meta's retention policies; we do not independently archive WhatsApp conversations beyond our device storage.

When data is no longer needed, we delete or anonymize it in accordance with applicable law.

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

Puerto Rico residents: Puerto Rico Act No. 81 of 2012 governs electronic commerce and data protection for residents of Puerto Rico. You have the right to know what personal data we collect and to request its correction or deletion.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will delete it promptly in compliance with the Children's Online Privacy Protection Act (COPPA).

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our website
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our website and dependencies

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 30 business days. For urgent matters, please call or WhatsApp us directly.